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Using Audible Diagnosis to Diagnose Issues

*1

This control panel is only available on some models.

Follow the instructions below to use the audible diagnosis method.

  • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

Control Panel 1: On the Fridge Door*1
  • Press the Lock button to activate the lock function.

    • If the display has been locked for over 5 minutes, you must deactivate the lock and then reactivate it.

  • Press and hold the Freezer button for 3 seconds or longer.

  • Open the door and then hold the phone near the speaker hole.

  • After the data transfer is complete, the diagnosis will be displayed in the application.

Control Panel 2: Inside the Fridge*1
  • Open the fridge door.

  • Press the Vacation button.

    • If the door has been open for longer than 60 seconds, close the door and repeat steps 1 and 2.

    • Eco Friendly has been renamed Vacation.

  • Hold the phone near the speaker hole.

  • Press and hold the Freezer button for 3 seconds or longer while holding your phone to the speaker until the data transfer is complete.

  • After the data transfer is complete, the diagnosis will be displayed in the application.

Note
  • For best results, do not move the phone while the tones are being transmitted.