Top > TROUBLESHOOTING > Before Calling for Service > Ice & Water

Ice & Water

The automatic icemaker does not produce ice or produces a small amount of ice.

Cause

Did you install the appliance recently?

Solution
  • The ice maker produces ice normally when approximately 48 hours have passed after the appliance is installed.

  • If the fridge compartment temperature is too cold, the water filter can freeze and block the water flow to the ice maker.

Cause

Did you connect the water supply pipe to the appliance and open the supply valve?

Solution
  • Connect the water supply pipe to the appliance and open the supply valve completely.

Cause

Is the water supply hose bent?

Solution
  • If the water supply hose is bent, the water flow could be compromised.

Cause

Have you dispensed a large amount of ice recently?

Solution
  • It takes approximately 24 hours to produce more ice in the automatic icemaker. Please wait.

Cause

Did you set the ice maker switch or the automatic icemaker button on the control panel to ON?

Solution
  • Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel. (For more details on how to use, visit LG Electronics website or use your smart device.)

Cause

Is the temperature of the freezer compartment set too high?

Solution
  • If the set temperature is too warm, ice will be produced slowly or not at all. Set the Freezer temperature to -18 °C for normal operation of the automatic icemaker.

Cause

Have you been opening the appliance door frequently?

Solution
  • If you open the appliance door frequently, cold air will escape, lowering the speed of ice production. Do not open and close the appliance door frequently.

Cause

Is the appliance door completely closed?

Solution
  • If the appliance door is not completely closed, the temperature of the freezer compartment will increase, slowing down the ice production speed. Close the appliance door completely.

Ice is not dispensed.

Cause

Unable to hear the sound of ice coming out?

Solution
  • In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice.

Cause

Is the ice path blocked? (You can check the ice passage by separating the ice bin.)

Solution
  • Ice may not be dispensed properly if the ice passage is blocked. Check the ice and clean the ice path regularly.

Water does not come out.

Cause

The supply valve may be turned off. (For Plumbed models Only)

Solution
  • Open the water supply valve.

  • Check if the fridge compartment temperature is too cold, as the water filter can freeze and block the water flow to the dispenser.

Cause

The water dispenser tank may be empty. (Non plumbed models only)

Solution
  • Fill the water dispenser tank.

Cause

Is the water supply valve closed? (For Plumbed models Only)

Solution
  • Open the water supply valve.

Cause

Are you using unfiltered water?

Solution
  • Unfiltered water can contain a large amount of various heavy metals or foreign substances, so the filter may be clogged in the early stage regardless of the life of the filter.

Water tastes strange.

Cause

Is the taste of water different when comparing it with the taste of water from the previous water purifier?

Solution
  • Has the purified water or cold water not been used for an extended period of time?

Cause

Has it been a long time since you installed and replaced the filter?

Solution
  • If an expired filter is used, the purification performance may decline. It is recommended to replace the filter according to the filter replacement period.

Cause

Have you flushed out the filter properly in the initial stage after installing it?

Solution
  • When you install or replace the filter for the first time, you need to remove air and activated carbon residue from inside the filter. Use the appliance after dispensing and discharging approximately 5 litres of purified water from the dispenser by pressing the water dispensing lever. (Activated carbon is harmless to humans.)

Cause

Has the purified water or cold water not been used for an extended period of time?

Solution
  • The taste of old water may change due to bacterial growth. Use the product after dispensing and discharging approximately 5 litres (approximately three minutes) from the water dispenser.