We are happy to exchange or refund products within 7 days provided that the product is returned with a valid invoice or delivery docket, and:
- is unopened and unused
- in original condition and packaging
- includes all accessories
- is not a customised item
customised products, which include products cut, made-to-measure, special order or mixed to specific requirements. Cannot be refunded or exchanged.
For the area within the delivery area, we may charge you for the delivery fee, as the situation could be biassed, please send a request to our service team before cancelling the order. We will refund your original payment method where possible or, if you prefer, we can issue you a gift card for the sum equal to the cost of the product excluding handling and any delivery or returns costs.
If a problem occurs with a product purchased from us, bring it back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the consumer guarantees Act.
Cancelling your order
If you wish to cancel your order, you will need to send an email request. Please check the order confirmation and processing status. We cannot guarantee that it will be possible to cancel your order as it may have already been processed.
If we are able to cancel your order prior to dispatch, we will refund your original payment method where possible or, if you prefer, we can issue you a Gift Card.